Services
We are experienced healthcare professionals who work directly for you, to help you understand and navigate the complex healthcare and health insurance systems.
Our specific services include:
Understanding Medical Issues
- Accompanying you to doctor visits
- Explaining medical terms and conditions
- Helping to develop good questions about conditions, prognosis and treatment options, and to understand the answers
- Helping you to think through the pros and cons of various treatments
- Researching the medical literature
- Identifying standards of care
Identifying and Coordinating Resources
- Providing a single person who knows about all your health care and coordinates the entire health care team
- Advocating for safe care in the hospital
- Finding high-quality hospitals and doctors, centers of excellence and national experts
- Coordinating care across specialists and settings (hospital, nursing home, home)
- Supporting and identifying resources for caregivers
- Locating relevant clinical trials and evaluating the benefits of participation
Assisting With Senior Care
- Checking in to monitor health status
- Accompanying seniors to doctor visits
- Coordinating the health care team
- Reporting on doctor visits and health status changes to family
- Finding independent living, assisted living and skilled nursing facilities
Using Health Insurance
- Helping to resolve disputes with your health plan
- Assisting with the filing of formal grievances and appeals of insurance company denials, when appropriate
- Explaining health plan rules so you can obtain maximum coverage
- Reviewing medical bills for excessive, inappropriate or duplicative charges
- Monitoring insurance payments for accuracy
- Comparing and selecting health insurance plans
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